Booking & Payment Policy

Fully Payment is required to secure a date for a Photoshoot  ​

  • To book a Studio Photoshoot (Kylie J Pole Studio) payments must be made via the studio app or at reception. Payment methods are: Credit Card, Eftpos, Cash or Direct Debit.

  • To book an In House, Event or Location Photoshoot; payment needs to be made via Direct Deposit. (Details will be available on your Invoice) 

 

Cancellation/ Reschedule Policy

We respectfully ask for 48 hours’ notice to cancel or reschedule any Photo Shoot.  

  • All cancellations made within 48 hours’ will forfeit $50 of your full payment made to secure your booking.

  • Rescheduling your photo shoot: Please note that all clients rescheduling their photo shoot must do so prior to 48 hours' before their initial scheduled photo shoot. Clients who do not reschedule their photo shoot within 4 weeks may risk forfeiting $50 of your full payment  made to secure their booking.

 

Other

Receiving Images

  • You will receive a link (via email) to your unedited photos within 4 weeks after your photoshoot. 

  • You will then receive a link (via email) to your fully edited images within 4 weeks. (Once we have received your email confirmation on selected images to be fully edited). 

How to Select Your Photos for Full Editing

You will receive a link (via email) to your unedited photos within 4 weeks after your photoshoot.

To select your photos for full editing you will need to do the following:

  • Click on the link 'View Photos' at the bottom of your email

  • Enter your password [provided to you in the ‘unedited photos link email’]

  • Select ‘GO’.

  • To select photos for full editing, click on the love heart (Favourites icon) of your desired image 

  • You will be required to enter in your email address - this is to save your favourites.

  • A notification email will be sent directly to our editing team.

How to Download Your Photos 

To download your photos you will need to do the following:

  • Click on the link 'View Photos' at the bottom of your email

  • Enter your password [provided to you in the email’]

  • Select ‘GO’.

  • To select photos for downloading, click on the download icon located on the top right of the pageT

  • Then enter in your email address and download code [provided to you in the ‘fully-edited photos link email’]

  • Your photos will then download into a zip folder on your desktop.

Photo Availability

  • Your unedited photos will be available for viewing and downloading from the website for 4 weeks. At the conclusion of the 4 weeks, the gallery will be removed from the site. 

  • Your fully edited photos will be available for viewing  and downloading from the website for 4 weeks. At the conclusion of the 4 weeks, the gallery will be removed from the site. 

 

Photoshoot Handy Hints

 

The following are a couple of tips to get the best value out of your photos shoot:

  • We highly recommend having a print out with pictures of all your favourite tricks and poses you would like captured on the day.

  • Practice your tricks regularly prior to the photoshoot so they happen with ease on the day.

  • Eat a light meal for breakfast the day of the photoshoot - If you have a heavy meal it is highly likely that you will feel sluggish.

  • Bring snacks the day of your photoshoot - A Photoshoot is hard work and you need to keep up your energy levels.

  • Avoid alcohol the day before your photoshoot.

  • Have a great night sleep the night before -  Being well rested will make a big difference to how you go on the day. Having tired eyes cannot be fixed with Photoshop so please don't rely on this.

  • Show up to your Photoshoot at least 30 mins prior as you will need to warm up/ set up your outfits.

  • If you use fake tan, please know that streaks and missed patches can be very hard to hide when editing photos.

  • Hair -  If you wish to have your hair out, avoid putting it in a ponytail on your way to the location, you may end up with a hairband mark which cannot be removed when editing photos.

 

Most of all – Remember to have fun!